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🍁 FREE SHIPPING ON ORDERS OVER $150 CAD
LOUPH ALLEN — Wear Your Values LOUPH ALLEN — WEAR YOUR VALUES
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CANADIAN CUSTOMER CARE

We'd Love To Hear From You.

Whether you need styling guidance for an upcoming gala, sizing advice for cold-weather layering, order tracking assistance across Canada, or feedback on a recent purchase, our Montreal atelier team is here to assist.

Canadian Atelier & HQ

LOUPH ALLEN operates directly from Canada. All orders are inspected, packaged with eco-luxe presentation, and dispatched from our domestic fulfillment center.

Montreal Design Studio & Showroom

425 Rue Saint-Paul Ouest
Vieux-Montréal, QC H2Y 2A7, Canada

Client Concierge Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Concierge Desk & Legal Entity

Entity: Fashion Influence (O/A LOUPH ALLEN)
Client Concierge: louphallen@hotmail.com
Privacy Officer: louphallen@hotmail.com

Direct Telephone

Customer Care Line: +1 (778) 281-1008

STORE ASSURANCE

The LOUPH ALLEN Canada Promise

  • No Surprise Customs: Never pay surprise cross-border import fees.
  • UPS Canada Tracked: 3–7 days Standard (1–2 days Express) with live 1Z... tracking.
  • 30-Day Domestic Returns: Prepaid UPS Canada return labels supported.
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Client Inquiries & Feedback

Fill out the form below and our styling concierge will reply within 24 business hours.

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CANADIAN SHOPPING FAQ

Frequently Asked Questions

Quick answers about our domestic shipping, CAD payments, taxes, and 30-day Canadian returns.

Yes, 100%. Every item price, shopping bag total, and checkout transaction is processed in Canadian Dollars ($ CAD). You will never be hit with unexpected foreign exchange fees or currency conversion surcharges on your Canadian credit or debit card.
Never. LOUPH ALLEN orders are warehoused and dispatched domestically within Canada via UPS Canada, guaranteeing zero cross-border customs fees, import duties, or courier brokerage charges upon arrival.
All domestic orders over $150 CAD qualify for free standard tracked UPS Canada delivery (3–7 business days) across all 10 provinces and 3 territories. Orders under $150 CAD ship via UPS Standard for $15 CAD (or real-time calculated rates), with guaranteed UPS Express Saver available for $25 CAD.
We offer a 30-day return window from your confirmed delivery date for unworn garments with original tags intact. You can initiate a return directly from your customer account or via our Guest Order Lookup, with Canada Post return label support.
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are securely processed through Stripe Payments Canada with 256-bit SSL encryption.

Canada-Wide Shipping

Free tracked shipping on orders over $150 CAD. Dispatched fast via UPS Canada.

Zero Hidden Customs

All prices in $ CAD. Canadian warehouse shipping means no surprise import duties.

30-Day Canadian Returns

Hassle-free exchanges and returns across all 10 provinces & 3 territories.

100% Secure Checkout

256-bit encrypted checkout with Visa, Mastercard, Amex, Apple Pay & Google Pay.