Shipping & Returns Policy
Everything you need to know about our domestic Canadian delivery tiers, real-time UPS Canada tracking, zero import duty guarantee, and our 30-day return process.
Free shipping over $150 CAD
Free standard tracked delivery on all Canadian domestic orders above $150 CAD via UPS Canada.
Zero Customs Fees
Dispatched within Canada in CAD. No surprise border tariffs, brokerage, or exchange rate markups.
30-Day Returns
Hassle-free return request portal with prepaid UPS Canada return label support.
Canadian Domestic Shipping Tiers (UPS Canada)
We partner with UPS Canada to guarantee fast, secure dispatch across all 10 provinces and 3 territories (including Quebec):
| Shipping Service | Carrier | Transit Speed | Cost in CAD |
|---|---|---|---|
| UPS Standard Domestic | UPS Canada | 3–7 Business Days | FREE over $150 CAD ($15.00 CAD or calculated) |
| UPS Express Saver | UPS Canada | 1–2 Business Days | $25.00 CAD (or real-time calculated) |
Orders placed before 2:00 PM ET Monday through Friday are processed the same business day. All orders receive official live 1Z... UPS Canada tracking barcode references for real-time tracking via our
Track Order Portal.
30-Day Canadian Return Policy
We take pride in our apparel craftsmanship. If a garment does not fit as expected, you may initiate a return within 30 days of verified delivery, subject to our published return policy and applicable Canadian consumer protection laws.
Eligibility & Return Shipping Terms:
- Garments must be in original condition: unworn, unwashed, unaltered, and free of makeup or perfume scents with original swing tags attached.
- Standard Return Shipping (Change of Mind / Sizing): The customer is responsible for return shipping costs for standard returns.
- Prepaid Return Labels: Our return process supports prepaid UPS Canada return labels where available. If a prepaid label is provided for a standard return, the customer remains responsible for the disclosed return shipping cost ($15.00 CAD, deducted from the refund total).
- Defective, Damaged or Incorrectly Supplied Products: Return shipping arrangements and full replacement/refund will be covered at $0.00 cost to the customer in accordance with applicable consumer protection requirements.
- Sale or promotional items marked Final Sale are not eligible for standard return.
How to Initiate a Return:
Submit Return Request
Select items, quantities, and return reasons, and choose whether you need a prepaid UPS return label.
Carrier Drop-Off
Drop your packaged parcel at any UPS Canada location with your return authorization reference.
Refund Processing in CAD
Once your return is inspected and restocked at our Canadian fulfillment center, your refund is processed directly through Stripe to your original payment method (Credit Card, Debit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay).
- Refunds are credited in Canadian Dollars (CAD) within 3–5 business days depending on your financial institution.
- Applicable Canadian sales taxes (GST/HST/PST) charged on returned items are refunded in accordance with provincial tax rules.
- Original shipping fees and standard return shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrectly supplied product.
Need assistance with a return or sizing question?
Email louphallen@hotmail.com or call 778-281-1008.